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FAQ

Q: How does this whole thing work?
A: You pick your design from our library and customize it with the text you want, or upload your custom design, and we cut it out of sheet metal with a CNC plasma table. Then you hang it up in your home or office and make everyone jealous.

Q: What kind of metal do you use?
A: We use 18 gauge, cold-rolled steel, approximately 0.05" thick (or 1.2mm if you're one of those metric weirdos).

Q: Can I paint my piece?
A: You bet! We recommend a layer of Krylon primer and then a layer of Krylon acrylic spray paint. Just follow the directions on the can.

Q: Do you do custom work?
A: Yep! We would love to work with you on a custom project. Upload your artwork using our customizer to get started. If you have questions you can always email us at custom@gradient.shop or through our contact form.

The maximum size for custom pieces is 4' x 4'.  Custom work can be aluminum, stainless steel, copper, or bronze with thickness up to 1/2" (12mm). Custom work can even incorporate LED background lighting and custom wooden bases.

Q: Will my piece rust?
A: As shipped, your custom metal artwork will have a burnished, swirled finish that will rust without the rust-preventative clear coat option. However, the rust is superficial and some like the resulting weathered look.

Q: How much does one weigh?
A: Each piece will vary slightly depending on size and design, but typically never more than 5 pounds.

Q: How should I mount or hang it?
A: The mounting options we offer are none, 4 holes on the corners of the text area for hanging on a wall, or with a base for a freestanding piece that you can place on a bookshelf, mantle, or table. See our Mounting and Finish Options page for more.

Q: How long will it take to get my order?
A: You should have your custom metal artwork one week after you place your order.

Q: Do you offer any guarantees?
A: If you are not satisfied with your piece for any reason you can return it within 14 days for a full refund or replacement.